Payment and delivery
We deliver your order to any location in Belarus and Russia.
Delivery Methods
◉ In Belarus, for orders over 40 Belarusian rubles - free (for orders under 40 Belarusian rubles, the delivery cost is 5 Belarusian rubles);
◉ In Russia, delivery is carried out by SDEK or Russian Post;
◉ For calculating the delivery cost to other countries, please contact us in any convenient way for you.
Payment Methods
◉ Visa/Mastercard credit cards. You can make your payment at any time of the day or night, any day of the week, even when banks are closed;
◉ cash on delivery. You can pay for the purchase upon receipt. The post office or courier company additionally charges a fee (no more than 3% of the purchase price);
◉ bank transfer. (please note: the approximate time for the money transfer between banks is 3 working days, and a commission fee is charged for the transfer of funds, averaging 3% of the total order cost).
Payments by bank cards are made through JSC "Alfa-Bank".
Cards of the international payment systems VISA, MasterCard, and the local payment system BELKART are accepted. Payments can also be made via Apple Pay, Samsung Pay services.
The security of the payment is ensured by modern methods of verification, encryption, and data transmission over secure communication channels.
Card data is entered on a secure bank authorization page. To make a payment, you need to enter your card details: card number, cardholder's name, expiration date, and the three-digit security code. The three-digit security code (CVV2 for VISA, CVC2 for MasterCard) is the three digits on the back of the card. If your card supports 3DSecure technology or Internet-password for BELKART cardholders, you will be redirected to the bank's page that issued the card to enter the security code. When paying with Apple Pay, select a card from the Wallet app, use your passcode or other authentication method depending on the method selected in the app. When placing an order using Samsung Pay, click "Pay with Samsung Pay", enter your Samsung Account and confirm the purchase on your smartphone (via fingerprint, iris, or Samsung Pay PIN).
The personal information you provide (e.g., name, address, phone, email, bank card number, etc.) is confidential and shall not be disclosed. Card data is transmitted only in encrypted form and is not stored on this internet resource.
If you do not find a suitable payment or delivery method among those offered - please contact us to discuss this issue. Alternative payment and delivery methods may be provided.
Your order is packed in double polyethylene packaging and, if possible by courier companies, additionally in a polypropylene bag and sealed.
Product Returns
When paying by bank card, cash refunds are not allowed. Calculations with the consumer when returning the money paid for goods, upon the termination of the contract for the performance of work (provision of services) are carried out in the same form in which the payment for the goods, work (services) was made, unless otherwise agreed by the parties.
The return procedure is regulated by the Law of the Republic of Belarus of January 9, 2002, N 90-Z "On Consumer Rights Protection."
◉ The consumer has the right to refuse the goods within 14 (fourteen) days from the date of its delivery;
◉ The consumer has the right to unilaterally terminate the contract for the performance of work (provision of services), provided that the contractor is compensated for the actual expenses incurred, unless otherwise provided by law.
◉ The consumer's request for the exchange or return of a quality product is granted if the product has not been used, its consumer properties are preserved, and there is proof of purchase from this seller.
◉ The list of non-food products of proper quality that are not subject to exchange or return is approved by the Government of the Republic of Belarus.
To return funds to a bank card, you must fill out "Application for the return of funds" and send it to the email address info@fabrikasuvenirov.by.
The refund will be made to the bank card within 7 (seven) calendar days from the date the "Application for the return of funds" is received by the Company. The refund amount will be equal to the purchase price.
For refunds of transactions made with errors, it is necessary to submit a written statement along with receipts confirming the erroneous charge. This statement must be sent to the email address info@fabrikasuvenirov.by.
Sample cash receipt issued to store customers
